Symptoms
Here are some symptoms we're familiar with.
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The Catalog only partially loads
Possible Reason: JavaScript is disabled
JavaScript is required - please see the Browser Requirements.
The Catalog only partially loads in Internet Explorer
Possible Reason: Compatibility View
One reason the catalog may fail to load in Internet Explorer is that the catalog is loaded in Compatibility View". Try the following:
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The Catalog application runs slowly
We are working on new approaches that may improve performance. In the meantime...
Possible Solution: Use Google Chrome
We have found the Catalog application performs best with Google ChromeHere are some things you can try.
- We have found the Dashlane browser extension can make the catalog app (and many other web sites) run very slowly. You may want to disable the extension when using the catalog app.
- Try clearing the cache in your browser
- Try using a different browser. We have found the performance is acceptable with Edge, Chrome and Firefox.
- Check your internet speed using a utility such as https://www.speedtest.net/. You may be experiencing an intermittent network issue.